FAQ

We accept cash, Visa, Mastercard, American express, Discover, ScratchPay and CareCredit. We do not allow payment plans. All services must be paid for at the time they are rendered. We accept all pet insurance plans, which are paid out as reimbursements.

If you have questions on what qualifies as an appointment, please call the hospital at (614) 888-4050.

Appointments are required for all services (appointments, surgery, boarding, grooming, and doggie daycare). 

We’ve prepared a list of emergency situations to help you better understand what may require a visit to our animal hospital. Review the emergency situations here. 

All staff scheduling is based on typical daily patient load to ensure expediency, and we do our best to get clients in and out as quickly as possible. Please note that critical patients take precedent over wellness visits.

If your pet requires an extended hospital stay, our doctors would be able to discuss scheduling a visit.

If your pet is coming in for a routine scheduled surgery, please visit our Surgery page for more detailed information.

While some pets are sleepy for the remainder of the day following anesthesia, today’s anesthetic methods are more advanced and allow pets to return to their normal demeanor much quicker than in the past. To avoid stomach upset, we recommend only small amounts of water and food the night following your pet's procedure.

Your pet should rest for the remainder of the day following surgery. Depending on the type of surgery, cage rest may be recommended for continued days. If your pet is sent home with prescriptions, please finish all medication to ensure that he remains pain - and infection - free.

Monitor your pet throughout the day to make sure he is not licking or chewing at their wound or bandages. This can cause permanent tissue damage or infection and may require a repeat procedure if either the sutures or wound site is damaged.

We board dogs and cats, including those with medical conditions requiring additional care, in our spacious indoor runs or large suites. We do require reservations for your pet’s stay. Call for current boarding rates and to schedule other services, such as bath and grooming before the return home.  Please visit our boarding page for more information.

We offer grooming for dogs and cats! Call us at (614) 888-4050 to make your appointment today.

Puppies require a series of several vaccines to protect them from fatal and contagious diseases and viruses. Our veterinarians will meet with you at the time of your puppy's visit to discuss the best vaccines and parasite control for your puppy and lifestyle.

Kittens require a series of several vaccines to protect them from fatal and contagious diseases and viruses. Our veterinarians will meet with you at the time of your kitten's visit to discuss the best vaccines and parasite control for your kitten and lifestyle.

We recommend annual boosters of all vaccines for both dogs and cats. Studies show that boosters offer additional protection from diseases and viruses by preventing vaccines from losing their effectiveness over time.

Heartworm is a deadly disease that pets can get from infected mosquitos. Because pets are vulnerable to mosquitos for 75% of the year, we recommend year-round heartworm prevention for all pets.